FAQs

What is a SID?

The SID is a software identifier that is used by the ATO to verify your usage of MYOB PayGlobal and the MYOB Agency API for STP.

Also see Get a SID

What happens if I open another pay for the same tax year after submitting a Finalisation Event

You must create a new finalisation submission unless you are likely to have more pays to e.g. EFOY adjustment pays to complete.

If the latter is true, it best to send an Update Event. Sending an update event will revert the finalisation status the ATO hold for an employee(s).

When you are certain no further pays will be created, then create a new finalisation submission

What is a payer?

The ATO define a payer by their ABN (and Branch - if applicable). For further details Appendix 3 - Payer examples

Why does the Creation and Submission Date not match my system date

The date/time has been converted to Coordinated Universal Time (UTC).

This is an ATO requirement so that they can handle submissions coming from employers in different zones within AU and employers based overseas but with AU based employees.

Why do I not see any Fringe Benefit amounts in my payloads

Check the following:

1. Allowance(s) used for reporting RFBA is not configured correctly - see Appendix 1 - Recommended Allowance Setup
2. Your Period YTD's table and/or your Period Fringe Benefits YTDs table contain multiple records for the same date range.

   These tables should only contain one record per year.

   1. Period YTDs should be 01/07/CCXX to 30/06/CCYY, e.g. 01/07/2018 - 30/06/2019
   2. Period Fringe Benefit YTDs should be 01/04/CCXX, e.g. 01/04/2018 - 31/03/2019
3. The YTD totals are zero.
4. The employee has no transaction records for the reported pay / financial year for the RFBA allowances

   This one is usually a result of the manual pay used to bring in the RFBA amounts not being linked to the correct accumulators.

   Check/correct the Pay Period Calendar via the Periods entity and correct the accumulators on the pay.

   If this is a recently detected problem, i.e. last closed pay, use Roll-back pay to correct.

   For incorrect accumulators on an older pay, you will need Professional Services to help clean-up the data.

Why do I not see amounts for "Allowances" in my payloads

1. Allowance(s) is not configured correctly - see Appendix 1 - Recommended Allowance Setup
2. The YTD totals are zero.
3. The employee has no transaction records for the reported pay / financial year for the allowances

   This one is usually a result of a pay with incorrect accumulators.

   Check/correct the Pay Period Calendar via the Periods entity and correct the accumulators on the pay.

   If this is a recently detected problem, i.e. last closed pay, use Roll-back pay to correct.

   For incorrect accumulators on an older pay, you will need Professional Services to help clean-up the data.

Why do I not see any payer/payee data when viewing submission details?

Payload data is only generated upon submission.

If the status of the submission is not 'unsubmitted', then this may mean that the related pay sequence has been rolled back and fully reset.

Or, someone has been tampering with the StpSubmission table via SQL.

Why does my submission get stuck with status of "started"

Generally this means that your submission either hasn't left your organisations environment or has left but the line of communicated was interrupted before the MYOB STP Service could supply a response message giving you a location ID for the submission.

These problems generally occur when:

• The user's PayGlobal session was ended immediately after submitting
• PayGlobal application crashed
• No open outbound port - see Open a secure Outbound Port
• User had insufficient network permissions to send data outside their network

When is a terminated employee marked as Finalised

Any pay sequence that contains an employee that is receiving their actual termination pay and those who are receiving subsequent payments post termination are marked as Finalised in the related Pay Event.

Topic: 44385