Troubleshooting - Single Touch Payroll Manager Tool

Overview

This tool is used to view the status of and if necessary act upon STP submissions that have been created by the action of closing a pay.

Those pay periods that have been configured for automatic STP submission should have already been sent to the ATO and be awaiting a response i.e. be in a Pending status. Those not configured for automatic submission should be in a status of Unsubmitted and need to be manually sent by pressing the 'Send' button.

Behaviour: STP submission fails with Error status

Cause: The ATO cannot process this payload and resubmission will not cause any change. The 'Messages' button may provide more details.

Resolution: This pay cannot be resubmitted and the payroll data to be sent to the ATO for those employees must wait until the next pay run. The ATO should be contacted to explain this situation.

Behaviour: STP submission fails with Failed status

Cause: Various including payload validation failure (the most common reason). More details are available to view by pressing the 'Messages' on the submission row. See the Re-submissions topic for further details.

Resolution:

• Fix the validation errors and resend the submission by pressing the 'Resend' button – this is the most common action.
• Permanently mark this submission as in an Error status by pressing the 'Cancel' button – this is to be used only as a means of last resort and once this done the submission cannot be resent.

Behaviour: STP submission with Successful (with errors) status

Cause: Payload validation failure. More details are available to view by pressing the 'Messages' on the submission row. The ATO has accepted the submission because the employer and at least one employee details have been accepted.

Resolution:

• The employee details which have been rejected by the ATO should be fixed and then reported in a subsequent pay event.

Topic: 44457