Troubleshooting - Failed/rejected submissions

Overview

If an STP submission fails, the primary reason is most often that the data contains validation errors i.e. the data is not in a format that the ATO will accept.

There could be a number of reasons for this e.g. an address is missing, a post code is invalid.

Failed Submissions

The details of submission failures are accessed from the Single Touch Payroll Manager Tool main screen by pressing the "Messages" button on each pay event row which has failed.

Messages Screen

The layout of of the messages screen is of a form where individual message rows are displayed in the upper part of the screen, with more detail about the highlighted message being displayed in the lower details panel.

The upper part of the screen is a grid that contains the following columns

Code - the error / message code as supplied by the ATO
Location - this can either be "Payer" which indicates that the error / message is located in the PayGlobal company details, or else "Employee" which also indicates the employee code of the employee affected as a suffix e.g. "Employee-'1003'". This aids locating the employee that may have an issue with the data within PayGlobal.
Field - indicates the item of the submission data that is in error
Value - the actual value of the data item that is in error. If this is empty, then the item cannot be located within the submission data.
Message - a short description of the problem with the data item.

The details panel contains more information about the message error. In some cases if the item value cannot be determined, the submission fragment related to the Location is displayed so that the error context can be viewed.

Some sample screen are shown below:

This screen shot shows a value that cannot be determined and thus the details panel contains the submission fragment for the payer.

2. This screen shot shows a value that is determined (the Value column is not empty) and thus the details panel only contains the detailed message.

Topic: 44386