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Overview
The Submission status enables you to see what stage a submission is at in the STP submission lifecycle
Status Definitions
Status |
Definition |
Unsubmitted |
The pay period is setup for manual submission. The pay has been closed but not yet approved for submission. |
Started |
Submission being transmitted. This includes any time spent generating the content of the submission, as well as transmitting it. |
Error |
An unrecoverable error occurred. Any problems will need to be resolved in future pay events. |
Pending |
Submission received by the MYOB service, awaiting ATO acceptance. Note: ATO service level agreements indicate processing can take up to 72hrs; excluding planned outages. |
Failed |
The ATO have rejected the submission (or there was a transmission error). May be retried. |
Successful (with errors) |
The ATO has accepted the submission because the employer and at least one employee details have been accepted. The employee details which have been rejected by the ATO should be fixed and then reported in a subsequent pay event. |
Successful |
Submission has been fully processed successfully by the ATO. Submissions with this status should now be viewable for employers via ATO’s Access Manager Portal and potentially viewable for employees via ATO’s MyGov Portal. |
Note: The "Started" status will only ever be visible within the process from which the submission was started. As the STP Manager Tool runs as a separate process, external to the PayGlobal application, pay submissions that are started automatically on the close of the pay will not appear to be "Started" even when they are proceeding normally.
There is not currently any way for users to distinguish between a submission that has genuinely not been started, and a submission that has been started in a different process.
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Topic: 44478
